Linton Zoo Conservation Park Privacy Policy

LINTON ZOO PRIVACY POLICY

Linton Zoo Conservation Park (LZCP) is committed to protecting your privacy in accordance with our obligations under data protection legislation. Current data protection law is found in the General Data Protection Regulation (as supplemented by the Data Protection Act 2018) and related law such as The Privacy and Electronic Communications (EC Directive) Regulations 2003. This privacy policy explains what information LZCP collects about you and how it will be used.

LZCP promises to respect any personal data you share with us, or that we get from other organisations and keep it safe. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.

If you have any queries regarding this privacy policy please contact: 

Business name: Linton Zoo Conservation Park
Address: Hadstock Road, Linton, Cambridgeshire, CB21 4NT

Country: United Kingdom

Website URL: http://www.lintonzoo.com

Website e-mail: lintonzoo@hotmail.co.uk

 

INFORMATION COLLECTION AND USE

We respect each site visitor's right to personal privacy. The type of personal information we will collect about you will depend on the purpose of collecting the information. This statement applies solely to information collected on this website.

 

If you support us by visiting our zoo, becoming a season ticket holder, purchasing something online, making a donation or registering for an event we will collect the following information about you

·       Name

·       Email address (if applicable)

·       Telephone number (if applicable)

·       Address (if applicable)

·       Postcode (if applicable)

·       Your bank and credit card details (if applicable)

·       Date of birth (if applicable)

We will only keep this information for as long as necessary to fulfill the purposes we collected it for. At the end of that retention period, your data will either be deleted completely or anonymised.
When you provide us with your personal data we will use this for the following reasons.

·       Provide you with the products or services you have requested- such as sending you your zoo tickets or sponsorship certificates.

·       Process your donation

 

 

COOKIES

We use ‘cookies’ to enhance your experience on our website. Cookies mean that the Linton Zoo Conservation Park website will remember you for a particular purpose and for a particular length of time.
A cookie is a small text file that’s stored on your computer or mobile device when you visit a website.

Cookies perform several functions, such as remembering who you are on a particular site (your welcome message), to keeping you logged in to your account screen on an e-commerce site (however, you should always log out if you are using a public computer). Advertising agencies also use cookies to find out if they have served you an advert from a particular brand on a site, or if you have seen a particular advert before. Website owners will use cookies to follow which pages that you’ve read so that they can see what parts of the site are popular or not. In short, cookies are a way of providing statistics on-site visits as well as some limited functionality that makes your site visit easier. When used properly cookies are an asset to a site visitor and a site owner. Most internet browsers automatically accept cookies but you can delete existing cookies from your browser and, by editing your internet browser options, choose not to receive cookies in future.

Please note that if you opt to disable some or all cookies, we are unable to guarantee that our websites will operate.

 

THIRD PARTIES

Linton Zoo Conservation Park will not sell your data. We will not share your data for marketing purposes. However, in some circumstances we may need to share your details with a third party for processing. This could be if we run an event in partnership with another organisation and they need your details in order to fulfill your tickets or experience. We may also use a third party to process your personal details if we need to send your data to a mailing house in order to fulfill a postal mailing to you, this could include sending you a letter about your membership.

 

YOUR OPTIONS

 You always have a choice as to whether and how you want to receive communications about our work, products and services and ways you can get involved. If you do not want us to use your contact details to contact you in the future you can opt-out of this when we collect your details or at a later time.
If you ever want to change your contact preferences, or opt out of communications, you can do this by emailing lintonzoo@hotmail.co.uk

 

In some circumstances we will collect and process your personal information using the legitimate interest legal processing basis.
Sometimes, we will need to process your data as it is part of a contract which you have entered into. For instance, if you have booked an event or animal experience with us, then we will need to contact you and take payment to enable us to provide the relevant services under the agreement with you.
However, in most circumstances, we will rely on your consent when using your personal data. An example of this would be when we request your consent to receive marketing emails from us.

 

We hold your information for only as long as necessary for the purpose needed. ‘For only as long as necessary’ varies according to the nature of the information. For example, if you have purchased an item from our online store then we will remove your information as soon as the transaction, delivery and returns window are completed.

 

KEEPING YOUR PERSONAL INFORMATION SECURE?
We always ensure that we have the necessary controls in place to protect the personal data you provide us with.
We carry out regular audits of who has access to data so that we can ensure that your information is only accessed by trained staff.

 

YOUR RIGHT TO YOUR PERSONAL INFORMATION

 

Under the General Data Protection Regulation, you have the right to request a copy of the personal information we hold about you. You also have the right to request that we erase any personal information we hold, where Linton Zoo Conservation Park has no compelling reason to continue processing this data.
If you wish to request this information please contact lintonzoo@hotmail.co.uk

 

NOTIFICATION OF CHANGES

If we decide to change our privacy policy, we will post those changes to:

this privacy statement.

 

CONFLICT RESOLUTION

We are committed to resolving disputes within 1 week.

If problems arise, users may contact us by:

·       email

·       post

 

CONTACT INFORMATION

If site users have any questions or suggestions regarding our privacy policy, please contact us at:

Email: lintonzoo@hotmail.co.uk

 

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Linton Zoo Conservation Park. References to "our Website" or "the Website" are to lintonzoo.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Linton Zoo Conservation Park
Linton Zoo, Hadstock Road, Linton, Cambridgeshire
CB21 4NT

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.